Refund policy

At Suzyan Cosmetics, customer satisfaction is our top priority. We understand that sometimes things may not go as planned. This policy outlines the guidelines for returns, refunds, and exchanges for cosmetic products purchased from our website suzyancosmetics.com.

1. Eligibility for Returns & Exchanges

Returns or exchanges are accepted only under the following conditions:

  • The product arrived damaged or defective
  • The wrong product was delivered
  • The product is unopened, unused, and in its original packaging
  • The return or exchange request is made within 48 hours of delivery
  • Products purchased during offers or discounts are not eligible unless damaged or incorrectly delivered

2. Non-Returnable Items

For hygiene and safety reasons, we do not accept returns or exchanges for the following:

  • Opened or used cosmetic products
  • Skincare products without seal or outer packaging
  • Personal care tools and accessories

3. Return Process

  • Email us at support@suzyancosmetics.com with your order number, reason for return, and product images (if applicable).
  • Our team will review your request and respond within 24–48 hours with further instructions.
  • Customers may be required to ship the product back using a trackable courier service unless we arrange a pickup.

4. Refunds

  • Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.
  • If approved, the refund will be processed to your original payment method within 7–10 business days.
  • Shipping charges are non-refundable unless the issue was due to our error.

5. Exchange Policy

Exchanges are permitted only for the same product if it was received damaged or incorrectly delivered. Customers must initiate the exchange request within 48 hours of receiving the order.

6. Cancellation of Returns

We reserve the right to refuse a return or exchange if the product does not meet the conditions outlined in this policy.

7. Contact Us

For any return, refund, or exchange inquiries, please contact:

Suzyan Cosmetics
Veer Narmad Township Shop No. 9, GF, Gondal Road,
Rajkot, Gujarat, India - 360002
Email: support@suzyancosmetics.com
Phone: 9898884878